Managed IT Services in Gaithersburg.
Gaithersburg’s I-270 corridor businesses run lean: a biotech supplier with lab equipment on the network, a Kentlands medical practice juggling EHR access, a professional firm where every billable hour depends on email working. EDG.tech has managed IT for exactly these organizations since 2016 — and with our office on Gaither Road, onsite help is minutes away when remote resolution isn’t enough.
Who uses Managed IT Services in Gaithersburg
The Gaithersburg companies on managed IT with us share a shape: ten to sixty people, one or two locations between Kentlands and the Shady Grove Road corridor, a Microsoft 365 or Google Workspace tenant nobody fully owns, and a piece of equipment that is not a PC but has to stay on the network. That last part matters in Gaithersburg more than most places. Lab instruments, imaging systems, and point-of-sale terminals get the same monitoring, segmentation, and patch planning as the laptops, so a firmware update never takes a workday down. Onboarding runs in a planned sequence, endpoints first, then identities and email, then backups, and you talk to the same people afterward, including a Dedicated Success Coach who reviews the quarter with you in person at the Gaither Road office when you prefer a table to a screen.
What's included
Full details on the service page: Managed IT Services →
What it costs
Two transparent tiers, no surprise invoices: EDG.tech Essentials is $45 per device per month for the managed-IT foundation, and EDG.tech Complete is $100 per user per month — everything, IT and 24/7 security, in one flat fee. No long-term contracts; month-to-month available.
Common questions
Can you support lab and specialty equipment on our network?
Yes — Gaithersburg’s life-science suppliers often run instruments and controllers alongside office IT. We manage them as first-class devices: segmented network placement, patching where vendors allow it, monitoring everywhere else, and documented vendor escalation paths.
How does onboarding work for a Gaithersburg office that already has an IT vendor?
We run both in parallel for a short overlap. After the free 30-minute consultation and a fixed price within two business days, we install our management tools alongside the current vendor's, document what we find, and take over endpoints, identities, email, and backups in that order. Your staff keep working the whole time, and nothing is removed until its replacement is proven. The Gaither Road office handles any hardware handover in person.
What is included in managed IT services?
Managed IT from EDG.tech includes helpdesk support, proactive system monitoring, OS and application patching, cloud and email management, device lifecycle management, a Dedicated Success Coach with quarterly business reviews, and plain-English executive reports. Two transparent tiers: EDG.tech Essentials at $45 per device per month, or EDG.tech Complete at $100 per user per month with 24/7 security included.
What does managed it cost for a Gaithersburg small business?
Two transparent tiers, no surprise invoices: EDG.tech Essentials is $45 per device per month for the managed-IT foundation, and EDG.tech Complete is $100 per user per month — everything, IT and 24/7 security, in one flat fee. No long-term contracts; month-to-month available. A free consultation ends with a fixed price for your environment, within two business days.
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