Managed Service Provider (MSP): Virtual IT Service for Your Business

In today’s hyper-connected world, businesses rely heavily on technology solutions. From data centers to business processes and everything in-between, companies need stable and reliable systems to function effectively. This is where a Managed Service Provider (MSP) becomes a valuable partner to your operation. So let’s take a look at what an MSP is, why you should have a service agreement with one, and how to choose the right MSP for your business.

What is a Managed Service Provider?

Definition of a Managed Service Provider

A Managed Service Provider is a third-party that takes care of a company’s information technology needs. It offers a suite of services that can be remotely managed and monitored. Put simply, a company can outsource all or part of its IT needs to an MSP rather than managing them in-house. MSPs are responsible for efficiently managing and maintaining the company’s critical computing systems and technology solutions.

What are the benefits of using a Managed Service Provider?

Managed Service Providers offer many benefits to businesses of all sizes. First and foremost, outsourcing IT functions to an MSP allows companies to focus on their core business needs, rather than managing technical support and troubleshooting. Additionally, MSPs offer round-the-clock monitoring and management, which ensures system stability and reduced downtime. MSPs also offer automation of routine tasks, which saves time and effort. Finally, MSPs provide scalable services, which can be tailored to a business’s needs and budget.

What are the differences between Managed Service Providers and other IT service providers?

Managed Service Providers are a type of IT service provider that offers many services. However, unlike other IT service providers, MSPs offer managed IT services that are proactive rather than reactive in nature. This means MSPs focus on preventing problems, rather than fixing them after they occur. Finally, MSPs can offer full-service support as well, which extends to hardware and software as well as technical support and troubleshooting services.

Why should you use a Managed Service Provider?

Benefits of using a Managed Service Provider for your business

As mentioned earlier, outsourcing IT functions to an MSP allows a company to focus on its core business needs. Additionally, managed IT services provided by MSPs can result in fewer system failures, reduced downtime, and hardware failure. This leads to increased productivity and profitability. Finally, MSPs can provide better technical support and advanced security solutions that improve the quality of service offered to clients.

What types of businesses benefit from using a Managed Service Provider?

Companies, nonprofits, and government agencies of all sizes can benefit from using a Managed Service Provider. However, small and medium-sized organizations can especially benefit from outsourcing their IT functions to MSPs, as they often have limited budgets and resources. MSPs offer cost-effective solutions that provide enterprise-level services, which can be tailored to an organization’s needs.

What are the risks of not using a Managed Service Provider?

In-house IT staff can be costly, and businesses may not have the necessary expertise. This can lead to costly mistakes and system failures. Additionally, failure to invest in ongoing monitoring and management can lead to security breaches and compromised networks. This can damage a company’s reputation and result in financial loss. Finally, not using an MSP can result in a lack of scalability, which can hinder a company’s growth prospects in the future.

What does a managed service provider do?

Managed IT services provided by an MSP

Managed IT services include proactive maintenance, which gives MSPs the ability to address potential issues before they impact your business operations. MSPs also provide technical support to your employees, ensuring that your team can focus on core business activities. Additionally, MSPs offer a range of security solutions to protect your data and systems from external threats.

Information technology needs addressed by an MSP

MSPs address a range of information technology needs, including network management, virtualization, and cloud computing. MSPs can also provide support for hardware and software issues, server and storage management, data backup and disaster recovery, and general technical support.

How a managed service provider can help with cloud computing

Many companies are migrating to cloud services to improve agility and reduce costs. MSPs can provide well-tailored solutions to these businesses and offer cloud computing services support such as cloud infrastructure setup and management, hybrid cloud deployment, and virtualization and security for cloud-based systems.

What services do Managed Service Providers offer?

Types of services offered by Managed Service Providers

Managed Service Providers offer a wide range of services. These include remote monitoring and management, cloud computing, automation, and application service. Additionally, many MSPs offer managed security services, which provides real-time protection from security threats. Finally, MSPs often provide help desk support and technical assistance to ensure system uptime.

What are Remote Monitoring and Management (RMM) services?

Remote Monitoring and Management (RMM) services monitor and manage an organization’s IT infrastructure remotely. This includes servers, desktops, laptops, and mobile devices. RMM services ensure that systems are stable, secure, and updated with the latest software upgrades and patches. In addition, RMM services help reduce downtime by identifying and troubleshooting issues before they become major problems.

What are Service Level Agreements (SLAs) and why are they important?

Service Level Agreements (SLAs) are contractual agreements that define the quality of service an MSP will provide to its clients. SLAs help establish expectations between the MSP and client, which helps minimize misunderstandings. Additionally, SLAs can help establish service benchmarks, which helps gauge the quality of MSP’s services and identify areas of improvement. Finally, SLAs provide transparency in pricing, which helps clients understand the value of their investment in the MSP.

Some examples of managed services include 

refers to the provision of virtual desktops as a service in the cloud. It enables users to access their desktop environments through any device with an internet connection. Cloud hosting VDI provides flexibility and scalability, as enterprises can easily add or remove virtual desktops, adjust computing resources, and upgrade software with minimal effort. It also enhances security, as all data and applications are stored in a central location, reducing the risk of data loss or theft. Cloud hosting VDI eliminates the need for organizations to invest heavily in hardware or software, thereby lowering costs and increasing efficiency.


refers to the processes and strategies used to protect and recover data in the event of a loss or damage. This includes creating regular backups of important data, storing the backups in a secure location, and implementing recovery plans to restore the data after a disaster occurs. Data backup and recovery is crucial for ensuring that businesses and individuals are able to recover from data loss or corruption, which could be caused by a variety of factors such as cyberattacks, hardware failure, human error, and natural disasters. Effective backup and recovery solutions include cloud storage, external hard drives, and disaster recovery plans that are regularly tested and updated to ensure they are effective. 

is the process of designing, deploying, securing, monitoring, and maintaining the networking components, systems, servers, and networks in an organization’s IT infrastructure to reduce service interruptions. This includes routers, switches, firewalls, servers, storage devices, and other network equipment and software.
Network infrastructure management aims to optimize network performance, ensure high availability, and mitigate risks to the network and the data it carries. It involves planning, implementing, and maintaining various network technologies and protocols to support business operations, such as LANs, WANs, VPNs, wireless networks, and cloud connectivity.

refers to the management services and assistance provided by IT professionals to ensure the smooth functioning of computers and servers used within an organization. This support includes troubleshooting, maintenance, installation, configuration, repairing hardware and software, and resolving issues related to hardware, connectivity, security, and access rights. Desktop support involves assisting end-users with laptops, desktops, and other peripheral devices like printers, while server support includes managing and maintaining servers that store important data, run applications, and manage network operations. These services are critical in ensuring that computers and servers are running efficiently, thereby minimizing downtime and preventing losses for the organization. 

are professional services and solutions that are designed to provide protection and security against cyber attacks, data breaches, and other forms of online threats. These services can range from minor assessments to advanced security measures and customized solutions to meet the specific needs of organizations and individuals. 

refers to having a reliable email hosting service and effective email management practices are crucial for businesses to communicate with customers, partners, and employees. It ensures that important messages are received and responded to in a timely manner, and helps prevent email-related issues such as data breaches and outages. 


is responsible for providing technical support and assistance to users of computer systems, software applications, and other information technology resources. They help troubleshoot and resolve IT issues, answer questions about software and hardware, and provide guidance on using technology to improve productivity. The IT help desk team may provide support remotely via phone and email or in-person assistance. They are also responsible for maintaining and updating IT systems, monitoring and responding to IT security threats, and ensuring the smooth functioning of IT operations. 

refers to the tasks, procedures, and techniques associated with maintaining and optimizing a computer database. This includes configuring database software, designing data models, creating and maintaining database security, and ensuring data quality, reliability, and availability. 
The primary goal of database management and administration is to an efficient and secure database system that supports the business requirements of the organization. 

How to choose the right Managed Service Provider for your business?

What factors should you consider when choosing a Managed Service Provider?

Before choosing an MSP, it’s important to evaluate your business needs and goals. Next, evaluate the MSP’s service offering to ensure it aligns with your business. Check to see if the MSP offers a variety of services, including remote monitoring and management (RMM), cloud services, and managed security. Finally, ensure the MSP provides prompt technical support and has a proven track record of success.

Questions to ask a potential Managed Service Provider

There are several questions you should ask a potential MSP before partnering with them. Here are a few examples: What is your pricing model? What type of automation services do you offer? Do you have the technical expertise to serve my industry? How do you deliver quality of service? Finally, do you offer customized service level agreements (SLAs)?

How to compare Managed Service Providers?

There are several elements to consider when comparing MSPs. First, evaluate the MSP’s experience – look for MSPs with several years of experience in your industry. Additionally, review their service offerings and technical expertise. Check if they offer application service, remote monitoring and management, and managed security. Finally, evaluate their pricing structure and customer support capability.

How much does it cost to use a Managed Service Provider?

Pricing models for Managed Service Providers

Managed Service Providers offer several pricing models for their services. The most common is the subscription model, which is a monthly fee paid by the client for using MSP’s services. Another model is the contractual model, which is an agreement between the MSP and client for a specific term. Additionally, some MSPs offer a pay-as-you-go model that charges clients for the services used on an as-needed basis.

Factors that affect the cost of using a Managed Service Provider

The cost of using an MSP varies depending on several factors. These include the scope of services required, the complexity of IT infrastructure, and the size of the organization. Additionally, the pricing model selected can also affect the overall cost. It’s important to have a thorough understanding of your business needs and select an MSP that can provide a cost-effective solution for meeting those needs.

How to evaluate the cost-effectiveness of using a Managed Service Provider?

The cost-effectiveness of using an MSP can be evaluated by reviewing the benefits of the services provided against the cost of those services. The benefits of using an MSP are many and include optimized system performance, better security measures, and improved productivity. Additionally, MSPs offer scalable solutions that can grow with the organization. Finally, having access to technical expertise provides a competitive advantage to businesses. It is important to weigh these benefits against the cost of the MSP services to determine if it is a worthwhile investment.


A managed service provider can help streamline your IT requirements, reducing costs and ensuring that your systems are always running smoothly. Outsource your IT services to a third-party company that remotely reduce the technical burden on your business, freeing you up to focus on core business areas.